Return policy
At FURRLOVERS INDIA PVT. LTD., we strive to ensure that you and your pets are completely satisfied with our products. If for any reason you are not satisfied with your purchase, our return and refund policy outlines the steps and conditions under which you can return items and receive a refund.
1. Return Policy
1.1. Eligibility for Returns:
- Items must be returned within 15 days from the date of delivery.
- Products must be unused, in their original packaging, and in the same condition as received.
- Proof of purchase is required for all returns.
1.2. Non-Returnable Items:
- Perishable goods (e.g., food, treats).
- Personalized or custom-made products.
- Items marked as final sale or non-returnable.
- Gift cards.
1.3. Return Process:
- Contact our customer service team at hello@furrlover.com or 8054578851 to initiate a return.
- Provide your order number and details of the item you wish to return.
- Our team will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Pack the item securely, including all original packaging and accessories, and clearly mark the RMA number on the package.
- Ship the package to the address provided by our customer service team.
1.4. Return Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to a defective product, shipping error, or other issue on our part.
- We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
2. Refund Policy
2.1. Refund Conditions:
- Once your return is received and inspected, we will send you an email notification of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 business days.
2.2. Partial Refunds:
- Partial refunds may be granted for items that are not in their original condition, damaged, or missing parts for reasons not due to our error.
2.3. Late or Missing Refunds:
- If you haven’t received a refund yet, first check your bank account again.
- Then contact your credit card company, as it may take some time before your refund is officially posted.
- Next, contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and you still have not received your refund, please contact us at [hello@furrlovers.com.
3. Exchanges
3.1. Exchange Conditions:
- We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at hello@furrlover.com with details of the issue.
3.2. Exchange Process:
- Follow the return process outlined above to return the defective or damaged item.
- Once the returned item is received and inspected, we will send you a replacement item.
4. Damaged or Incorrect Items
4.1. Reporting Issues:
- If you receive a damaged or incorrect item, please contact our customer service team at hello@furrlover.com within 15 days of receipt.
- Provide your order number, a description of the issue, and photos of the damaged or incorrect item.
4.2. Resolution:
- We will work with you to resolve the issue promptly, which may include sending a replacement item or issuing a refund.
5. Contact Us
If you have any questions about our return and refund policy, please contact us at:
By purchasing from our website, you acknowledge that you have read, understood, and agree to our return and refund policy.
